The Multi-Trade Difference: Renovating With Heart
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At Multi Trade Building Services, we believe that renovating your home should be more than a project—it should be a positive, stress-free experience that leaves you not only with a beautifully updated space but also with a sense of trust and connection. That’s why, for 35 years, we’ve been committed to doing things differently.
In an industry where trust can sometimes feel hard to come by, we’ve built our reputation by staying true to our values: exceptional communication, unwavering transparency, a passion for both big and small projects, and a focus on creating an outstanding customer relationship and experience. Let’s take a closer look at what truly sets us apart.
Outstanding Communication: You’re Always in the Loop
Renovations can be disruptive by nature. However, one of the ways we minimize stress for our clients is by ensuring you’re always informed about what’s happening. From the first consultation to the final walk-through, we prioritize clear and thorough communication.
What does this look like in practice?
Pre-Project Planning: Once your project is booked, we keep the lines of communication open from start to finish. We don’t overwhelm you with jargon or make unrealistic promises. We simply give you the information you need, when you need it, in plain, easy-to-understand language.
If your renovation involves purchasing items like a new tub, toilet, or vanity, we encourage you to send us links to what you’re considering. We’ll take a look and let you know if the product is a good fit for your space, whether it's decent quality, and if it will work with the existing plumbing or if some adjustments will be needed. If it’s something we’ve never worked with before, we’ll be upfront about that too.
This isn’t a paid service, and it’s not hidden in your quote. It’s just something we do because it makes your life easier and helps us avoid surprises when the work begins. After all, no one wants to find out that a vanity doesn’t fit the plumbing after it’s been delivered.
Weekly Updates: Throughout the project, we send regular updates, often on weekends, to let you know what work will be completed in the upcoming week and who will be on-site. This level of detail ensures you’re never left wondering where things stand.
Always Available: Whether you prefer to communicate via email, text, or phone, we make ourselves accessible. We understand that questions can come up at any time, and we’re always happy to provide clarity.
Our clients often tell us that this level of communication makes all the difference. It’s not just about keeping you informed—it’s about making you feel confident and comfortable every step of the way.
Here’s what one client had to say:
What stood out most was their excellent communication and professionalism. They provided clear timelines and kept us informed every step of the way.—Jennifer B.
✨ We believe in empowering our clients—not overwhelming them. That’s why we’ve created a free Resource Library filled with planning tools, checklists, and helpful guides to take the stress out of renovating.
Looking for a starting point? You’ll find it here. 👇
Transparency Isn’t a Buzzword—It’s Our Standard
Trust starts with honesty, and we take that seriously. You’ll never be left wondering what you’re really paying for or why something changed.
Detailed Quotes: Our estimates are very detailed including every step you can expect in your project. No vague pricing or padded numbers.
Full Disclosure: If a hidden issue pops up (like old plumbing behind the wall or a surprise floor slope), you’ll know right away and we’ll talk through the options with you.
Fair Pricing: We believe in fair, honest pricing that reflects the level of care and craftsmanship we bring to every renovation. Our quotes are thoughtfully prepared based on real-world experience, not rough guesses and we stick to them as closely as possible.
We don’t believe in cutting corners to offer the cheapest price. What we do believe in is getting it done properly, using quality materials, and making sure every part of your renovation is carefully coordinated and supported from start to finish.
Our pricing reflects the way we work: with integrity, precision, and the kind of attention to detail that helps projects run more smoothly. That might not be what you get from a guy off Kijiji but it’s what ensures your renovation is a success.
Unwavering Transparency: Honesty is Non-Negotiable
A lot of companies talk about their values. Fewer actually deliver on them when things get tough.
Anyone can seem professional at the quote stage. But what happens when materials are delayed? When demo reveals a problem? When timelines need adjusting? That’s when the real difference shows up.
At Multi-Trade, we don’t ghost our clients. We don’t disappear when things get complicated. We show up, we communicate, and we work through it together.
It’s not just about what we say. It’s about how we act when no one’s looking.
Here’s what you can expect when you work with us:
A Stress-Free Journey: Renovations can be overwhelming, but our approach ensures they don’t have to be. From start to finish, we handle the coordination, scheduling, and materials so you don’t have to.
Building Relationships: We believe that when you hire a contractor, you’re not just hiring them for their skills—you’re also inviting them into your home and life. That’s why we prioritize building a genuine rapport with our clients. Many of our clients have become long-term friends, and we’re proud of the relationships we’ve built over the years.
One of our clients, Sarianne L., summed it up perfectly in her recent Google review: “Once you’re their client, they treat you like family.”
That one sentence captures exactly how we approach every relationship.Attention to Detail: From the craftsmanship of the work to the cleanliness of the site, we’re meticulous about the details. We treat your home with the same care and respect we would our own.
We could talk about what sets us apart all day—but we think our clients say it best.
Read what they have to say →
A Passion for Small Jobs
While many contractors prefer large-scale renovations, we’ve built a niche for ourselves by embracing small jobs too. We create small job and repair services while we tackle those tasks that often get overlooked because we know how much they matter to you.
Why Small Jobs Matter: Whether it’s fixing a leaky faucet, patching drywall, or building a custom shelf, small projects can make a big difference in your daily life. They improve functionality, add value, and often bring a sense of satisfaction that your home is truly cared for.
No Job is Too Small: Unlike some contractors who might turn down smaller projects, we’re happy to take them on. We understand that not every homeowner needs a complete remodel, and we’re here to help with the little things that often get pushed to the bottom of your to-do list.
35 Years of Experience: A Legacy of Trust
After 35 years in business, we’re proud to reflect on the legacy we’ve built. Over the decades, we’ve honed our craft, expanded our expertise, and adapted to the ever-changing needs of our clients.
One thing has remained constant: our commitment to excellence.
Expertise Across Projects: From kitchen renovations to bathroom upgrades and everything in between, we bring a wealth of experience to every project.
A Family-Owned Approach: Multi Trade Building Services isn’t just a business—it’s a family endeavour. Our clients often comment on the warmth and camaraderie they feel when working with us, and that’s something we take great pride in.
Showing appreciation is something we believe in wholeheartedly. Our clients trust us with their homes, and we never take that lightly. Whether it’s sending a small surprise in the mail, dropping off a little gift at your door, or simply checking in, we want our clients to feel valued long after the project is complete.
As Diane K. shared:
“I love the surprise bags! It’s a great way to remind clients of the amazing service and quality work they received and how much you as a business still appreciate them as a customer… But the best gift of all is the quality of work you and your team give your clients every day. I love knowing we can reach out for any job, big or small. As a homeowner that gives us piece of mind.”
What Clients Tell Us After the Work Is Done
We get wonderful feedback from clients during projects—but some of the best comments come long after the dust has settled.
Here are just a few things clients have told us post-renovation:
“I didn’t expect to miss you when the job was finished.”—Wendy M.
“This was the easiest renovation I’ve ever been through.”—April S.
“You actually cared about my home like it was your own.”—Mary S.
“You didn’t just do the work—you listened to me.”—Bob J.
We’ve had past clients call us up years later to say, “Okay, now it’s time to do the ensuite,” or, “You’re the only people I trust with my mom’s house.” And honestly? That’s the best kind of compliment we could ever ask for.
A Renovation Experience That’s Built Around You
We don’t believe in one-size-fits-all projects or rushed, transactional jobs. We take the time to get to know you because you’re not just hiring a contractor; you’re trusting someone with your home.
After all, a renovation isn’t just about the space—it’s about how you feel living in it afterward.
We’ve written quite a bit about what makes a renovation experience smooth, stress-free, and genuinely rewarding — because let’s face it, that’s not always the industry standard. If you’re curious to dive deeper, here are a few posts you might find helpful:
What It’s Really Like to Work With Us
How to Handle Unexpected Issues During a Renovation
Top 10 Renovation Questions We’re Asked All the Time
Why Quicker Isn’t Always Better in Renovations
Our Promise
Your home is more than drywall and flooring—it’s where your life happens. And every time we take on a project, we treat it with the care and respect it deserves.
If that sounds like the kind of renovation experience you’ve been looking for, we’d love to talk.
